Reviews

During the initial vehicle inspection and after fault diagnostics, Heynneman European prides itself on clearly explaining to each client the factors which determine each required service procedure. The Heynneman European commitment to excellence is nearly obsessive and has resulted in the Heynneman European reputation for having no equal in the field of independent automotive service.

In the span from years 1999 through 2003 Heynneman European received written acknowledgement of its enviable record in the field of automotive service from the Better Business Bureau. In each of those years the BBB received *no complaints whatsoever of any type* about Heynneman European. The letters are proudly displayed in the Heynneman European waiting room along with the certification records of the technicians who will work on your vehicle.

By LAWRENCE LANES on 11/27/2013

Thorough and knowledgeable.

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By Anon on 10/16/2013

Paul and Gary have transformed my 2000 740 iL from an overheating log truck, into a smooth riding beast that is now chewing up the back roads of west marin and touring the western states. Can’t say enough good things. If you have a seven series, take it to the shop where the owner has five of them, then say yes to everything they recommend that you have done.

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By Anon on 8/28/2013

I was first impressed with Heynneman European when I started taking my 1984 Mercedes 300SD there in 2005. They always offer suggestions on how to economize on maintenance and helpful advice on maintenance to potentially defer. I take my car there even though they are not the nearest Mercedes mechanic because I know I can trust them to be honest with me and always provide quality service.

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By JON PETERSON on 8/20/2013

A sporting item was removed from my trunk while in the possession of this shop, and
I thought the lot would be secure. I thought the diagnosis would go toward expense of
a repair – given taking a cam cover off (if that’s what was done) would likely stay off
for a half hour while I decided to do the repair or not. The Mechanic was on an
extended lunch well past 1pm, when I wanted to give my decision to repair the car
there. The on duty person treated me 2nd class in my opinion, and said to wait there
for someone else to come back since he wanted to head for lunch early. I like to talk
directly to the person working on my car, not a relay from the owner to a mechanic
and back (my preference) – one reason I was hesitant to do my repair there. The
quote for what I needed done was over twice what I got it done for elsewhere with
even more extensive work and parts proposed. Most repair shops don’t charge over
150 for less than an hour and a half hour of diagnosis with that going toward labor of
actual repair. I got a proposal that included a free tire check and brake cleaning
service, though the brake cleaner was a fee. The brakes never got cleaned
apparently, but the tires were checked (included). It got a diagnosis, but it was not
really determined that that was exactly what the real issue was as the owner put it
“until I get in there” – but this was 180 dollars later after diagnosis fee (initially
proposed at 260 approximately). I got out paying 180 dollars with a diagnosis of a
suspected yet unconfirmed front crank seal needing to be replaced – which was fairly
common sense knowledge already simply bringing the car onto the lot it was that
and/or cam seals. The shop does not give an estimate of hrs. for a repair by usual
repair shop manual standards – they bid on the job as a whole which is fine, I
suppose. $2,500 was verbally given to me as an estimate for a timing belt, water
pump, front crank seal, serpentine belt – as I understood. There was no accurate
report written up actually. I was told bolts were in each of the rear tires, which was
true, and one was removed but the other would need a patch. I think the patch should
have been included in the 180.00 of diagnosis time in my opinion. I drove off at least
knowing the bolt was holding air as the receptionist told me. I needed another small
part replaced to work on my car safely – hood shocks. I was told that would be
“thrown in” as a part of the repair as I left. I went to a nearby storage lot wondering
weather or not to take my car back there when I had allocated another grand, and
made my decision to get another bid in the same area at another shop. I wrote an
e-mail and called asking about the missing item from my car with no reply to the
e-mail and the receptionist said my son’s skateboard was not there. The loaner car
was cool. It had just under 12 gallons in it when I started the car to take off, but I had
been told to return it at 12 gallons or more and to pay cash for any bridges I crossed

(agreed). I put in more gas than I was given in the loaner – to be appreciative of that
generosity to even get a loaner car. I paid the 6 dollar bridge fare too of course, and
told the receptionist about that. Then a woman came from a back office to double
check me on that as well as gas put in the car while I was being written up! It was a
bit overkill for me. I just felt like the place was more classy than I had the budget for,
but in a sense it felt like I had a very friendly reception there with dog treats for my
dog and a couple m&m candies to p.u. for my kids too. bottom line was my son’s 269
dollar longboard skateboard was missing from the trunk after bringing my car there.
Not good.

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By LEO DETOMASO on 8/17/2013

$300% markup on parts highest hourly labor cost of all independents in the country (160/Hr) strong arm tactics with a smile. BE WARNED

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By JAYE STEDMAN on 8/1/2013

NEED I SAY MORE? YOU ARE THE BEST! ALWAYS A PLEASURE!

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By Anon on 7/22/2013

Good communication. Prompt and courteous. Gary explained everything, only did the
repair necessary and did it right. Washing and cleaning car an appreciated touch. I’ll
be back

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By PAT ECHOLS on 6/25/2013

After recovering from the sticker shock and tempering my lofty expectations, I realize
what a great job was done in revitalizing my Z4. I again find myself staring at it and
admiring how good it looks. Thanks!

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By JENNY RIOS on 6/6/2013

Very friendly staff. Did a thorough analysis of my car. Paid nearly $400 dollars
(including a discount) for an oil change and a diagnostic test for a brake light. I might
be out of the loop on what things should cost, but this feels expensive. The thorough
analysis of my car included a suggestion to buy two rear tires at $1100 dollars, which
also seems expensive. I was hoping to save money by not going to the dealer. I think
I will continue using the dealer as it is more convenient and I don’t think there is any
savings to be had.

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By DONALD BULL on 6/4/2013

Latest service was efficient, and upgraded operation of electric windows. Service
record alert: Mercedes plate change from DBTORO to OHBULL 2006 Volvo plate
change to DBTORO 1994 Volvo sold- Remove from customer records. Highly
recommend Heynneman European for repair and maintenance of specialty autos.
Shop is detail oriented, honest, and reliable. Thorough inspections and trustworthy
maintenance. Recommend highly.

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By Anon on 5/17/2013

I’ve been a customer 8+ years and have never been disappointed. Excellent service
combined with people I trust, Heynneman European is simply the best.

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By TOM PASQUIN on 5/16/2013

I’m a first time customer and I am completely satisfied with their operaation and work.
I will retuirn.

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By STEPHANIE WITT on 5/1/2013

Personal attention and thoughtfulness. Great service and nice people all! Stephanie
Witt

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By LYNN ROBINETT on 4/17/2013

I am very pleased and confident about how you have serviced my 2001 Volkswagon.
And, you got it done quicker than I thought you would. So,, THANK YOU!!

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By PHILIP SALZ on 4/16/2013

This is a well-run shop with very knowledgeable owners. By being very organized,
they provide excellent service along with good advice. The only fix things that need to
be fixed and do not have a whole bunch of add-ons that are not necessary

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By Anon on 2/14/2013

Mechanical maintenance (preventive and corrective) completed as scheduled. All
cost estimates 100% accurate. Car freshly cleaned after maintenance, returned to me
in better condition than when I bought the car.

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By DENISE FARVER – BURWELL on 2/12/2013

Friendly, professional, thorough & timely.

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By RICK & ROZ COBB on 2/8/2013

Heynneman European is the best. WE have been going there for over 25 years and
have never been disappointed. They care so much about you and your car. Friendly,
efficient and so easy to deal with. They are alwyas our recomened first choice to take
our BMW!!!

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By JEFF FORGAN on 2/7/2013

Most thorough repair shop I have been to, great attention to detail.

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By LEWIS ORANS on 2/2/2013

Ultra-responsive. I was caught short with a dead battery. I was able to bring the car to
the shop and was pushed through so that all reaapirs were completed within 20
minutes (including a general electronic systems check. Paul was exceptionally
pleasant and helpful. Much appreciated and consistent with all my other experiences
in 5 or so years with Heynneman.

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By LARRY HAINES on 1/16/2013

Excellent service, always a lot of confidence in Paul and Gary.

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By Anon on 12/12/2012

The professional and knowledgeable service of the entire staff is incredible. They are
interested only in customer satisfaction and cost efficient service. I was very pleased
with my recent service of my Volvo S80 and would highly recommend Heynneman
European.

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By KIRK MORRISON on 12/12/2012

This is THE place to take a European car. Paul, Gary and crew are attentive to your
needs and the needs of your car without trying to sell you on something you don’t
need or would be inappropriate to the value of your car. My car runs GREAT every
time I take it in, which is not very often because they do things right the first time and
at a reasonable price.

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By TRUDI SCHNEIDER on 12/1/2012

I received prompt, courteous and fair service. I feel very comfortable in taking my car
to your establishment. Trudi Schneider

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By GREG COCKCROFT on 11/20/2012

Very good experience. Left knowing much more about our car and how to plan for
future maintenance needs. Really appreciated.

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By LEWIS ORANS on 10/23/2012

I had a problem with my power steering and needed to deal with it urgently. I called
ahead and, thank you Gary, just drove over to the shop. They had my car in in a jiffy
and the repair (it had to do with the fluid level and with some junk in the system) was
complete in about 40 minutes. Wow. Ultra-responsive care by dedicated mechanics
and an understanding management. There is a degree of courtesy and a depth of
knowledge one rarely finds. If you have a BMW or Volvo (or several other foreign
brands, this is the place to go in Marin to grant them long life and fine performance.
Thanks so much.

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